I have the worst experience with Automobile Association of Malaysia (AAM). Honestly, if it's not for emergency I would NEVER EVER call them. I'm sharing my experience I have with AAM. *It doesn't apply to all...guess it was not my day*
It all started when the back light of my car was not switch off after turning off the car engine. I came back around noon time and it was still in the day time, I was not aware that my brake light was still on. I only came to know about it when the security guard informed me around 9pm. With that, I called AAM immediately to assist with this problem because I was afraid that the battery will die out.
I called AAM hotline at 9pm and the technician/mechanic arrived after an hour plus. I informed him the problem and he went right in to fix the problem. Once he was done, he informed that there was a problem with the brake stopper and resulted the brake light to be on. I asked the gentlemen if I need to send to the workshop to have a look at it...he replied that there is no need to since he had fixed the problem. However, I didn't feel comfortable about it given that it involved the car brake and decided that it was time to send my car to the workshop.
On the following day, I send my car to my usual workshop. On my way there, I noted that the accelerator was not responding and I was not able to speed up despite putting pressure on the accelerator. I have no choice but to stop my car in front of Kensington Park, where I parked my car on the side road without blocking the road (for safety purpose).
Fortunately my mum accompanied me since she was driving in another car. She drove to the workshop and I was able to speak to the manager who was in charge. He advised us to call a carrier to tow my car as he explained that even if the mechanic follow us and the car is not able to move, he would be no help at all.
In the end, I called AAM hotline and spoke to a lady operator. I explained to her about the situation and I specifically told her to bring the carrier to tow the car. She asked if I need a technician to check the car but I told her not to as I did not want to waste time. I left the car and went back home to wait since the car I left was not far from my home.
So.....after waiting for more than an hour, the operator called and informed that the technician had arrived. And I was like..."Huh??? Technician? I wanted a carrier...not a technician!". However, not wanting to waste time, mum and I rushed to the place where I left my car...only to find 2 technicians waiting for us...and no carrier at sight.
Anyway, let assume one of them is the senior and the other one is the junior (age wise) technician. I explained the problem to both of them...so the junior went into my car and drove my car forward. He didn't do anything...and came out from the car and informed his senior that the car was fine. I tried explaining them the problem again...afraid that they do not understand what I was saying. And their reply??? "Possible the car engine overheat lar".
I was speechless and I gave them a blank stare look....and my mind was saying...."I only drove the car only less than 5 minutes and the car overheat? What the hell are you talking about?!?" Not wanting to cause a scene or to waste my breath to argue with them...we came to a conclusion...that is they follow my car behind to the workshop.
Honestly...they didn't do a single damm thing...other than driving my car forward. They didn't even bother to check the engine or lift their hand to inspect my car. And guess what....after driving for less than 2 minutes...it was back to square one....I can't use the accelerator since it was not responding.
Eventually, my car ended on the roadside in the middle of nowhere in Segambut and I have to stop there cause there is no way I can drive my car all the way to the workshop. Finally...the 'heroes' came down and tried another attempt to drive my car and realised that I was telling them the truth after all.
To make matter worst, the 2 "heroes who think they know it all" said that they will call the carrier to come over to pick up the car. And I was like "Well duh...I had mentioned earlier to the operator I wanted a CARRIER and not technician....whom by the way mentioned earlier that the car was okay to drive?!?"
Yes...I was really pissed off with them. If it's wasn't for my mum, this 2 fellow would have left me on the road side to fend for myself....in the middle of no where...and under a hot sun! Thanks to my mum, I was able to go back to my 'cool' home and wait for the carrier.
It took the carrier more than 2 hours to arrive. 2 HOURS!!!!! If I have waited there I will be one roasted human...and there is no way I will be able stay in the car or to turn on the aircond under the hot sun. So here it is, my car is driven up to the carrier.
I called AAM at 10.45am. By the time the carrier arrived to pick up the car it was past 2pm. Took more than 3 hours to have my car to send to the workshop. What annoys me is that after telling the operator that I wanted a carrier...she insisted of sending technician over to have a look. And what worst, the 2 technicians who came to assist was no use at all.
And do you know what is the biggest joke of all? After leaving my car overnight at the workshop, the mechanic asked did anyone service my car? I replied no...but he insisted that someone had fixed my car. I explained that one of the mechanic from AAM came to fixed my brake due to the brake light was on. He reported that the mechanic may not have any experience because AAM only need to replace the rubber, rather than putting a screw to my brake. It explains why I feel that I was driving with the brake up....hence resulted the accelerator not to respond. =.=
So in the end...rather than having my problem solve...they only make it worst than it was before??? So yeah....I was absolutely pissed and annoyed (including my parent as well).
Will I call AAM again after this incident? Yes and NO! YES if it is really an emergency. After all, it was already paid for. And NO....I would not want to go through all this terrible experience. My lesson will be - to send my car to workshop on a half yearly/yearly check up from now on so none of this problem will EVER happen again. I hope AAM will look into training their staff as to avoid such experience happening to other AAM members. =.=
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